Privacy Policy

1. Information We Collect

We collect the following types of information to provide you with our services:

• Personal Information: Name, email address, phone number, delivery address
• Payment Information: Payment method details (processed securely through payment gateways)
• Order Information: Products ordered, order history, preferences
• Device Information: Device type, operating system, app version, IP address
• Location Information: GPS location for delivery purposes (with your permission)

2. How We Use Your Information

Your information is used to:

• Process and deliver your orders efficiently
• Communicate order status and delivery updates
• Provide responsive customer support
• Improve our services and user experience
• Send promotional offers and newsletters (with your consent)
• Comply with applicable legal obligations
• Detect and prevent fraud and ensure platform security

3. Information Sharing

We do not sell your personal information to third parties. We may share information only with trusted partners in the following situations:

• Delivery Partners: To fulfill and track your orders
• Payment Processors: To process transactions securely and prevent fraud
• LPG Distributors: For gas cylinder delivery coordination and safety compliance
• Legal Authorities: When required by applicable law or court order

4. Data Security

We implement industry-standard security measures to protect your information, including data encryption in transit and at rest, secure server infrastructure, regular security audits and penetration testing, and restricted access controls for internal staff. While we take every reasonable precaution, no system is 100% secure and we cannot guarantee absolute security.

5. Cookies and Tracking

We use cookies and similar technologies to enhance user experience, analyze usage patterns, remember your preferences, and provide personalized content and offers. You can control cookie preferences through your browser settings or our in-app privacy settings.

6. Your Rights

You have the following rights regarding your personal data:

• Access and review your personal information
• Correct or update inaccurate information
• Request deletion of your account and associated data
• Opt-out of marketing communications at any time
• Withdraw consent for specific data processing activities
• Receive a copy of your data in a portable format

7. Children's Privacy

Our services are not intended for children under 18 years of age. We do not knowingly collect or solicit personal information from children. If we discover that we have collected information from a child under 18, we will delete it immediately.

8. Data Retention

We retain your information for as long as necessary to provide our services and comply with legal obligations. Order history is maintained for customer support and legal compliance purposes. Upon account deletion, your personal data will be removed within 30 days, except where retention is required by law.

9. Third-Party Links

Our app may contain links to third-party services and websites. We are not responsible for their privacy practices or content. We encourage you to review the privacy policies of any third-party services you visit.

10. Changes to Privacy Policy

We may update this privacy policy periodically to reflect changes in our practices or applicable laws. Significant changes will be notified through the app or via email. Continued use of our services after notice of changes indicates your acceptance of the updated policy.

11. Contact Us

For privacy-related queries, to exercise your rights, or to report a concern, please contact us at:
Email: privacy@easyranna.in
Website: easyranna.in
Hours: 9 AM – 9 PM (All Days)