Last Updated: January 2025
EasyRanna respects the privacy of Customers, Agents (Sellers), and Delivery Partners.
This policy explains what data we collect, how we use it, and how we protect it while you use our platform.
Customer Privacy
1. Information We Collect
- Name, phone number, email
- Delivery address
- Order and purchase history
- Payment information processed by payment gateways
- Device information and IP address
- Location information for delivery services
2. How We Use Customer Information
- Process and deliver orders
- Provide customer support
- Send delivery notifications
- Improve our platform and services
- Detect fraud and maintain security
- Comply with legal obligations
3. Information Sharing
- Delivery partners to complete deliveries
- Payment processors for secure payments
- LPG distributors for gas delivery coordination
- Legal authorities if required by law
Agent / Seller Privacy
1. Information We Collect
- Business name and contact details
- Store location and service area
- Business verification documents
- Product listings and inventory data
- Order management and transaction data
2. How We Use Agent Data
- Manage vendor stores on EasyRanna
- Process customer orders
- Facilitate payments and settlements
- Ensure platform security and fraud prevention
- Comply with tax and regulatory obligations
3. Data Sharing
- Customers purchasing products
- Payment processors for settlement
- Government authorities if legally required
Delivery Partner Privacy
1. Information We Collect
- Name, phone number and address
- Vehicle details
- Driving license and identity documents
- Location data during delivery
- Delivery history and earnings data
2. How We Use Delivery Partner Data
- Assign deliveries efficiently
- Track delivery progress
- Calculate earnings and payments
- Improve delivery logistics
- Maintain platform security
3. Data Sharing
- Customers receiving deliveries
- Payment processors for payout processing
- Law enforcement agencies when legally required
Data Security
EasyRanna implements industry-standard security measures including encryption, secure servers, access control systems, and regular security monitoring to protect user data.
Data Retention
Personal data is retained only for as long as necessary to provide services and comply with legal obligations.
Upon account deletion, personal information is removed within 30 days except where retention is legally required.
Your Rights
- Access and review your personal data
- Correct inaccurate information
- Request account deletion
- Withdraw consent for marketing communications
Contact Us
Email: privacy@easyranna.in
Website: www.easyranna.in
Support Hours: 9 AM – 9 PM