Return & Refund Policy

Customer, Agent and Delivery Partner Return Guidelines

Last Updated: January 2025

EasyRanna provides delivery services for groceries, LPG cylinders, and water products. Due to the nature of these products, returns are limited and refunds are handled under specific conditions described below.

Customer Return & Refund Policy

1. No Return Policy

All purchases made through EasyRanna are final once delivered. Due to the nature of groceries, LPG cylinders, and consumable water products, we generally do not accept returns or exchanges after delivery.

2. Damaged or Defective Products

  • Report within 2 hours of delivery
  • Provide photo or video proof
  • Contact support through the app or email

Our team will review the issue and may offer a replacement if the claim is valid.

3. Non-Returnable Products

  • LPG Gas Cylinders once delivered
  • Fresh groceries and vegetables
  • Opened water bottles or jars
  • Opened packaged food items

4. Order Cancellation

Orders may be cancelled only before dispatch. Once the delivery process begins, cancellation may not be possible.


Agent / Seller Return Policy

1. Product Responsibility

Agents or sellers listed on EasyRanna are responsible for ensuring that products supplied are accurate, fresh, and meet quality standards before dispatch.

2. Handling Customer Complaints

  • Respond to complaints regarding damaged or incorrect products
  • Coordinate with EasyRanna support team for replacements
  • Ensure correct packaging and quality before dispatch

3. Replacement Authorization

EasyRanna reserves the right to approve replacements or service credits to customers if an agent-supplied product is confirmed to be damaged, expired, or incorrect.

4. Compliance

Agents must comply with safety and regulatory requirements related to LPG distribution, grocery quality, and packaged goods handling.


Delivery Partner Policy

1. Delivery Verification

Delivery partners must verify product condition and package integrity before completing delivery to the customer.

2. Handling Damaged Items

  • Report damaged products immediately through the delivery app
  • Coordinate with support for replacement instructions
  • Ensure safe handling of LPG cylinders and fragile products

3. Delivery Responsibilities

  • Deliver correct products to the correct customer
  • Follow safety guidelines for LPG transportation
  • Maintain delivery records and proof of delivery

Customer Support

For any issues related to orders, delivery, or product quality please contact:

Email: support@easyranna.in
Website: easyranna.in
Hours: 9 AM – 9 PM (All Days)