Terms & Conditions

Terms for Customers, Agents and Delivery Partners

Last Updated: January 2025

By using EasyRanna (website or mobile application), you agree to comply with the following terms and conditions applicable to customers, agents/sellers, and delivery partners.

Customer Terms

1. Services

  • LPG Gas Cylinders
  • Groceries
  • Water bottles and jars

2. User Responsibilities

Customers must provide accurate account details and maintain account confidentiality.

3. Orders

Orders placed through EasyRanna are subject to acceptance and availability.

4. Payments

Payments may be made using UPI, cards, net banking, or Cash on Delivery.

5. Delivery

Customers must be available to receive orders during delivery time.


Agent / Seller Terms

1. Registration

Agents must provide valid business details and identity verification before selling products on the platform.

2. Product Listings

  • Only authorized LPG cylinders and legal products may be listed.
  • Products must follow Indian government safety and compliance regulations.

3. Inventory Management

Agents must maintain accurate stock information and ensure timely order fulfillment.

4. Order Preparation

Agents must prepare items correctly for pickup by delivery partners.

5. Product Quality

Agents are responsible for the quality and safety of products supplied to customers.

6. Commission

EasyRanna may charge platform service fees or commissions on completed orders.


Delivery Partner Terms

1. Registration

Delivery partners must provide valid ID proof, vehicle details, and driving license.

2. Pickup

Delivery partners must collect orders from assigned agents before delivery.

3. Delivery Safety

Products must be handled carefully during transportation, especially LPG cylinders.

4. Timely Delivery

Orders must be delivered within the expected timeframe.

5. Customer Conduct

Delivery partners must behave professionally with customers.

6. Account Suspension

EasyRanna reserves the right to suspend delivery partner accounts for violations or misconduct.

Contact

Email: support@easyranna.in
Website: easyranna.in
Hours: 9 AM – 9 PM